General policy
GoPaperShift does not offer a general voluntary change-of-mind or trial-return refund period for its digitally delivered software. This does not limit refunds, remedies or rights required by applicable law.
When a refund may be available
- Duplicate or incorrect charges.
- Failure to deliver or activate a purchased licence after reasonable assistance.
- A material defect affecting advertised functionality that cannot be effectively remedied within a reasonable time after reasonable assistance.
- Exceptional circumstances expressly accepted by the publisher.
- Any situation where applicable law requires a refund or other remedy.
Requesting assistance or a refund
Email support@gopapershift.com with the purchase email address, transaction reference and a description of the issue. Technical complaints are investigated reasonably; no arbitrary fixed troubleshooting period applies. Do not send full payment-card numbers, card security codes or unnecessary identity documents.
Approved refunds and licence entitlements
Approved refunds are processed through the applicable authorised payment method. After a full refund, the associated proprietary software entitlement may be cancelled or revoked. Customer-owned documents and libraries remain the customer's property.
Other purchase channels and legal rights
Purchases through third-party marketplaces may also be governed by that marketplace's purchase, cancellation and refund procedures. Mandatory consumer rights and payment-dispute or chargeback rights remain unaffected. The full approved Refund Policy governs where this website explanation is necessarily condensed.